Interruptions in voice, internet, and SMS services

Dear Valued Grameenphone Customer,

We are making some technical upgrades and so you may experience temporary interruptions in voice, internet, and SMS services on the following dates:

Date	Time
23, 24 & 25 February	11.00 hrs. to 8.00 hrs.
4, 5 & 6 March
10, 11 & 12 March
7, 8 & 9 April

We apologize for any inconvenience. If you continue to experience issues after these periods, please restart your phone.

Thank you for your patience and understanding.

Notice date

Mon, 02/24/2025 - 12:00

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Grameenphone VoLTE

Grameenphone VoLTE brings you the next generation of voice communication through advanced technology. This new technology enables its consumers to make voice call through 4G network instead of switching to 2G or 3G network. The benefits of VoLTE include crystal clear voice quality which is better than 2G and 3G networks, ability to connect calls much faster and greatly improved device battery life.

Benefits of Grameenphone VoLTE

Fastest Call Connection Connect calls much faster than before

Ultra HD Voice Call Have crystal clear conversations

Simultaneous Voice & InternetMake calls without disrupting 4G internet sessions

Better Battery Performance
Save battery charge & improve battery life

To Try Out Grameenphone VoLTE

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Grameenphone VoLTE

Grameenphone VoLTE brings you the next generation of voice communication through advanced technology. This new technology enables its consumers to make voice calls through 4G network instead of switching to 2G or 3G network. The benefits of VoLTE include crystal clear voice quality which is better than 2G and 3G networks, the ability to connect calls much faster and greatly improved device battery life.

Benefits of GP VoLTE Service

Ultra HD Voice Call

Better Battery Performance

Fastest Call Connection

Simultaneous Voice & Internet

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How GPAY Works

GPAY কিভাবে কাজ করে?

GPAY ব্যবহারের ক্ষেত্রে, গ্রাহকগণ অ্যাপ স্টোর/গুগল স্টোর থেকে GPAY মোবাইল অ্যাপ ডাউনলোড এবং এই অ্যাপটির মাধ্যমে রেজিস্ট্রেশন করতে পারবেন। গ্রাহকগণ চাইলে যেকোনো মোবাইল হ্যান্ডসেট থেকে *৭৭৭# ডায়াল করে রেজিস্ট্রেশন করতে পারবেন। রেজিস্ট্রেশন সম্পূর্ণ হলে, গ্রাহকগণ উপরে উল্লিখিত যেকোনো সার্ভিসের বিল পরিশোধ করতে পারবেন। GPAY ওয়ালেট রিফিল করতে গ্রাহকগণ তাদের ব্যাংক অ্যাকাউন্ট (রকেট, এবি ব্যাংক, ইসলামি ব্যাংক) অথবা যেকোনো মোবিক্যাশ আউটলেট ব্যবহার করতে পারবেন।

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Make your own plan and enjoy great savings! Only for GP Customers

Overall:

Internet packs can be activated through MyGP, USSD, MFS, IVR, Customer Service, GP website and any other Grameenphone Authorized Retail & Digital Channels
Auto-renew option of any internet pack is turned OFF by default (except BS prepaid and post- paid customers). However, customer can turn ON Auto Renewal feature after or during package activation.
To turn ON/OFF auto renew option after package activation, visit MyGP or dial *121*3#.
To check internet balance, please dial *121*1*4#.
After expiration (Volume or Validity) of every internet pack maximum PayGo charge will be 6.95 Taka (inclusive VAT, SD & SC)
Unused data Volume will be carried forward if the customer purchases the same pack within the active validity period or in case of successful auto renewal.
To Cancel your Internet Package, dial *121*3041#.
To enjoy higher internet speed, customers need to use a 4G/5G enabled phone & 4G SIM.
Average likely speed will depend on multiple factors such as handset, website visited, distance from BTS, time of the day, etc.
To check internet speed customer can visit http://www.speedtest.net (Data Charge Applicable)
During pack purchase, any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or Offer that you have selected may not be activated.

Alphanumeric ID	Deno	Validity	USSD code	Auto renewal "start" code	Auto renewal "stop" code	Base volume
GPD250001R	19	1	Scratch Card	N/A	N/A	0.10
GPD250006R	29	1	Scratch Card	N/A	N/A	0.29
GPD250007R	49	3	Scratch Card	N/A	N/A	0.39
GPD250030R	69	1	1213969#	N/A	N/A	1.10
GPD250006U	96	1	1213096#	N/A	N/A	Uninterrupted daily Data Packagewith speed upto 15Mbps, FUP applicable
GPD250026R	98	3	1213091#	N/A	N/A	0.98
GPD250031R	108	3	1213908#	N/A	N/A	1.20
GPD250041R	129	3	1213129#	N/A	N/A	1.60
GPD250077R	118	3	1213188#	N/A	N/A	3.00
GPD250082R	148	7	121148#	64*2#	64*2#	2.00
GPD250020R	169	7	1213169#	64*2#	64*2#	0.88
GPD250021R	179	7	1213179#	64*2#	64*2#	2.10
GPD250027R	198	7	1213286#	64*2#	64*2#	2.20
GPD250032R	219	7	1213219#	64*2#	64*2#	2.30
GPD250037R	249	7	1213249#	64*2#	64*2#	2.40
GPD250005U	269	7	1213298#	64*2#	64*2#	Uninterrupted daily Data Package with speed upto 10Mbps, FUP applicable
GPD250007U	189	30	1213189#	64*2#	64*2#	Uninterrupted Social Data Package (video app streaming), FUP applicable
GPD250055R	199	30	1213455#	64*2#	64*2#	0.29
GPD250084R	209	30	1213209#	64*2#	64*2#	0.87890625
GPD250008U	289	30	1213289#	64*2#	64*2#	Uninterrupted Social Data Package (social & message app), FUP applicable
GPD250063R	298	30	1213398#	64*2#	64*2#	0.49
GPD250016R	308	30	1213297#	64*2#	64*2#	2
GPD250059R	399	30	1213399#	64*2#	64*2#	0.68
GPD250086R	429	30	1213370#	64*2#	64*2#	2.4
GPD250067R	499	30	1213609#	64*2#	64*2#	1
GPD250088R	529	30	1213499#	64*2#	64*2#	3
GPD250028R	599	30	1213619#	64*2#	64*2#	3.5
GPD250089R	629	30	1213599#	64*2#	64*2#	3.5
GPD250033R	699	30	1213639#	64*2#	64*2#	4
GPD250090R	728	30	1213699#	64*2#	64*2#	4
GPD250038R	798	30	1213648#	64*2#	64*2#	4.5
GPD250039R	829	30	1213829#	64*2#	64*2#	4.6
GPD250044R	898	30	1213898#	64*2#	64*2#	5
GPD250003U	899	30	1213888#	N/A	N/A	Uninterrupted daily Data Packagewith speed upto 10Mbps, FUP applicable
GPD250004U	998	30	1213999#	N/A	N/A	Uninterrupted daily Data Packagewith speed upto 15Mbps, FUP applicable
GPD250045R	1988	365	1213988#	N/A	N/A	50
GPD250009U	1049	Unlimited Validity	1213017#	N/A	N/A	25
GPD250010U	1649	Unlimited Validity	1213318#	N/A	N/A	50
GPD250011U	2149	Unlimited Validity	1213319#	N/A	N/A	75
GPC250037R	149	7	121149#	1214455#	1214456#	0.8GB+30Minutes
GPC250038R	196	7	121196#	1214455#	1214456#	1GB+50Minutes
GPC250039R	217	7	121217#	1214455#	1214456#	2GB+80Minutes+100SMS
GPC250040R	258	7	121258#	1214455#	1214456#	3GB+100Minutes+100SMS
GPC250042R	318	30	121308#	1214455#	1214456#	0.3GB+15Minutes
GPC250064R	398	30	1213039#	1214455#	1214456#	0.5GB+20Minutes
GPC250044R	418	30	121398#	1214455#	1214456#	0.6GB+22Minutes
GPC250066R	498	30	1213049#	1214455#	1214456#	0.6GB+23Minutes
GPC250046R	518	30	121518#	1214455#	1214456#	0.7GB+25Minutes
GPC250069R	598	30	121598#	1214455#	1214456#	0.8GB+30Minutes
GPC250048R	618	30	121618#	1214455#	1214456#	0.9GB+30Minutes
GPC250049R	799	30	121799#	1214455#	1214456#	1GB+50Minutes
GPC250050R	818	30	121818#	1214455#	1214456#	1.5GB+60Minutes
GPC250051R	999	30	121999#	1214455#	1214456#	2GB+80Minutes+100SMS
GPC250052R	1099	30	1211099#	1214455#	1214456#	2.5GB+90Minutes
GPC250053R	1199	30	1211199#	1214455#	1214456#	3GB+100Minutes+100SMS
GPC250054R	2997	365	1212997#	N/A	N/A	2GB + 60 Minutes
GPC250053R	1199	30	1211199#	1214455#	1214456#	3GB+100Minutes+100SMS

Know More About VoLTE

VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Also, users can experience HD quality crystal clear voice with faster call setup time. Without VoLTE, your phone must drop back to 2G and 3G during voice calls. VoLTE allows users to stay on the 4G network during voice calls and can continue to have un-interrupted high-speed 4G internet experience. VoLTE calls will be charged in exactly the same manner as 2G and 3G voice calls. There are no additional data charges.

HD Voice Calls: Crystal clear conversations as if you are right next to each other. Faster Call Connect: Call setup time is way faster than normal calls. Efficient Multi-tasking: You can now make calls without disrupting your 4G internet sessions Improved Battery Life: You will experience less battery drain during call and internet sessions. To enjoy our VoLTE services, both caller and receiver should ensure the pre-requisites.

To enjoy our VoLTE services, both caller and receiver should ensure following:

USIM/4G SIM. This should be inserted in the SIM slot with data capability and “network mode” as 4G/3G/2G (Auto)
VoLTE enabled Handset and enable VoLTE option in the phone
To be in GP 4G coverage.
Need to have the upgraded OS Software provided by your handset manufacturer

VoLTE users will experience true HD voice. Grameenphone customers with VoLTE services can experience superior call quality and faster call setup time compared to normal voice calls.

4G/LTE network is pre-requisite of VoLTE service. VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Without VoLTE, your phone must drop back to 3G or 2G during voice calls. VoLTE allows users to stay on the 4G network during voice calls.

Yes. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G, VoLTE enabled Handset with upgraded OS, to enable VoLTE option in the phone and to be in 4G network.

Please visit https://www.grameenphone.com/volte to get the eligible handset models. When any handset model will be enable VoLTE service, it will be updated here. You also need to have the upgraded OS Software and enable VoLTE option on your phone.

VoLTE call is only applicable to GP-to-GP operators.

No. VoLTE calls will be charged in exactly the same manner as 3G or 2G voice calls.

No. VoLTE calls will be charged as per your existing voice plan/pack. There are no additional data charges.

No. All 4G handsets will not support VoLTE at a time. Grameenphone has enabled VoLTE service in their network. But the handset manufacturer needs to release the relevant Software updates

Eligible handset model will be published in Grameenphone website. Also, customer can ask retailer/seller.

VoLTE allows users to stay on the 4G network during voice calls. There will be no impact on internet speed.

No. Rather it is expected battery performance will increase.

To get VoLTE service, you need to have a USIM/4G SIM. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To check eligible handsets, please visit https://www.grameenphone.com/volte.

To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone.

VoLTE service is an enhanced feature of 4G and it will be depend on 4G network quality of that particular location. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. Upon verification of the above, your handset should show 4G with HD/VoLTE icon on top bar of the screen, indicating that your device is ready for VoLTE calls.

Yes. Call setup time will be faster than normal calls. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G SIM, VoLTE enabled Handset with upgraded OS and to be in 4G network.

VoLTE works on 4G network. So if slot 2 supports 4G, you will get VoLTE service.

It depends on the network situation of that particular location. GP is always committed to provide superior network to ensure consistent and improved network quality.

You will have to make calls over 3G and 2G

VoLTE service is applicable to video-call if both caller and receiver handsets have video over LTE enabled.

Sorry, 4G calling does not work while you are roaming overseas. But you will still be able to make calls using 3G and 2G networks.

Yes. It will be same for both prepaid and postpaid.

Yes. VoLTE will work across the country where Grameenphone 4G network is available.

No. VoLTE service is applicable with 4G/LTE network. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and be in 4G coverage. They also need to have the upgraded OS Software and enable VoLTE option on their phone.

No. It is not required to enable data mode for making a VoLTE call. But it is required to enable VoLTE call/ 4G calling option in handset setting.

No, not all the 4G phone models will support, we shall update and share all supported models gradually.

iPhone models 7 and above will support VoLTE

iPhone 6, 6 Plus and below models will not support VoLTE in GP

To enable VoLTE, one needs to update the iPhone to the latest iOS version 13.5 or above

Beside latest iOS version, one needs to update the carrier bundle to 41.3 or above

Please turn on/off airplane mode & check if the carrier bundle is pushed once the OS is updated.

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