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Grameenphone VoLTE

Grameenphone VoLTE

Grameenphone VoLTE brings you the next generation of voice communication through advanced technology. This new technology enables its consumers to make voice call through 4G network instead of switching to 2G or 3G network. The benefits of VoLTE include crystal clear voice quality which is better than 2G and 3G networks, ability to connect calls much faster and greatly improved device battery life.

Benefits of Grameenphone VoLTE

Fastest Call Connection Connect calls much faster than before
Ultra HD Voice Call Have crystal clear conversations
Simultaneous Voice & InternetMake calls without disrupting 4G internet sessions
Better Battery Performance
Save battery charge & improve battery life
 

To Try Out Grameenphone VoLTE

4G Coverage
4G SIM
VoLTE Enabled Handset
Updated OS
Enable Switch


 

Grameenphone VoLTE Header Section

Grameenphone VoLTE

Grameenphone VoLTE brings you the next generation of voice communication through advanced technology. This new technology enables its consumers to make voice calls through 4G network instead of switching to 2G or 3G network. The benefits of VoLTE include crystal clear voice quality which is better than 2G and 3G networks, the ability to connect calls much faster and greatly improved device battery life.

Benefits of GP VoLTE Service

Ultra HD Voice Call

Better Battery Performance

Fastest Call Connection

Simultaneous Voice & Internet

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Experience life at 4G speed!

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  • Smooth Gaming
  • Super fast download/ upload
  • HD video calling


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From 02 July 2022 and onwards minimum FlexiLoad and online recharge amount will be 20Tk. However, scratch card & other recharge offer activation will remain unchanged.

How GPAY Works

 

How GPAY Works

GPAY is a mobile wallet that GP customers can use to pay their utility bills (Electricity, Gas, and Water), internet bills, and cable bills. Moreover, GP customers can also pay for their train tickets and recharge their talktime using GPAY. In order to use GPAY, customers can download the GPAY mobile app from the App Store or Google Play, and register through the app. Customers can also just dial *777# from any mobile handset to register. Once registration is complete, customers can pay for any of the services mentioned above. To refill their GPAY wallets, customers can use their bank accounts (Rocket, AB Bank, Islami bank) or visit any MobiCash outlet.  Don’t miss out on life, waiting in queues. Use GPAY for quick, hassle-free payments, anytime, anywhere.

                                              GPAY Easy Registration

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Make your own plan and enjoy great savings! Only for GP Customers

Overall:

  • Internet packs can be activated through MyGP, USSD, MFS, IVR, Customer Service, GP website and any other Grameenphone Authorized Retail & Digital Channels
  • Auto-renew option of any internet pack is turned OFF by default (except BS prepaid and post- paid customers). However, customer can turn ON Auto Renewal feature after or during package activation.
  • To turn ON/OFF auto renew option after package activation, visit MyGP or dial *121*3#.
  • To check internet balance, please dial *121*1*4#.
  • After expiration (Volume or Validity) of every internet pack maximum PayGo charge will be 6.95 Taka (inclusive VAT, SD & SC)
  • Unused data Volume will be carried forward if the customer purchases the same pack within the active validity period or in case of successful auto renewal.
  • To Cancel your Internet Package, dial *121*3041#.
  • To enjoy higher internet speed, customers need to use a 4G/5G enabled phone & 4G SIM.
  • Average likely speed will depend on multiple factors such as handset, website visited, distance from BTS, time of the day, etc.
  • To check internet speed customer can visit http://www.speedtest.net (Data Charge Applicable)
  • During pack purchase, any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or Offer that you have selected may not be activated.

VolumeValidityAlphaneumaric IDPrice (MRP)USSD
1GB7GPD230250A69*121*3069#
2GB7GPD230252A98*121*3091#
10GB7GPD236052A179*121*3169#
12GB7GPD236052A198*121*3286#
20GB7GPD236052A219*121*3208#
40GB7GPD236052A249*121*3249#
12GB30GPD236052B399*121*3370#
25GB30GPD236053B499*121*3419#
40GB30GPD236054B599*121*3419#
60GB30GPD236054B699*121*3248#
100GB30GPD236054B798*121*3899#
Uninterrupted Internet **7GPD236055A269*121*3298#
Uninterrupted Internet **30GPD236056B998*121*3999#

Know More About VoLTE

What is VoLTE?

VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Also, users can experience HD quality crystal clear voice with faster call setup time. Without VoLTE, your phone must drop back to 2G and 3G during voice calls. VoLTE allows users to stay on the 4G network during voice calls and can continue to have un-interrupted high-speed 4G internet experience. VoLTE calls will be charged in exactly the same manner as 2G and 3G voice calls. There are no additional data charges.

What are the benefits of VoLTE?

HD Voice Calls: Crystal clear conversations as if you are right next to each other. Faster Call Connect: Call setup time is way faster than normal calls. Efficient Multi-tasking: You can now make calls without disrupting your 4G internet sessions Improved Battery Life: You will experience less battery drain during call and internet sessions. To enjoy our VoLTE services, both caller and receiver should ensure the pre-requisites.

What do I need to start VoLTE services?

To enjoy our VoLTE services, both caller and receiver should ensure following:

  • USIM/4G SIM. This should be inserted in the SIM slot with data capability and “network mode” as 4G/3G/2G (Auto)
  • VoLTE enabled Handset and enable VoLTE option in the phone
  • To be in GP 4G coverage.
  • Need to have the upgraded OS Software provided by your handset manufacturer

What is the difference between normal voice calls & VoLTE?

VoLTE users will experience true HD voice. Grameenphone customers with VoLTE services can experience superior call quality and faster call setup time compared to normal voice calls.

What is the difference between 4G/LTE & VoLTE?

4G/LTE network is pre-requisite of VoLTE service. VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Without VoLTE, your phone must drop back to 3G or 2G during voice calls. VoLTE allows users to stay on the 4G network during voice calls.

Do I need a VoLTE enabled device to use VoLTE?

Yes. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G, VoLTE enabled Handset with upgraded OS, to enable VoLTE option in the phone and to be in 4G network.

Which handset supports VoLTE service?

Please visit https://www.grameenphone.com/volte to get the eligible handset models. When any handset model will be enable VoLTE service, it will be updated here. You also need to have the upgraded OS Software and enable VoLTE option on your phone.

Can I make VoLTE call to other local or international operators?

VoLTE call is only applicable to GP-to-GP operators.

Will there be any extra charges for VoLTE services?

No. VoLTE calls will be charged in exactly the same manner as 3G or 2G voice calls.

Will VoLTE calls consume data? Is there any chance of bill shock, if

I use VoLTE?

No. VoLTE calls will be charged as per your existing voice plan/pack. There are no additional data charges.

Can all 4G handsets be available for VoLTE services? Or do you have

any special handsets or settings for using VoLTE?

No. All 4G handsets will not support VoLTE at a time. Grameenphone has enabled VoLTE service in their network. But the handset manufacturer needs to release the relevant Software updates

How do I know the handset is VoLTE enabled during purchase?

Eligible handset model will be published in Grameenphone website. Also, customer can ask retailer/seller.

Will VoLTE Technology Increase Current Speed of the current 4G?

VoLTE allows users to stay on the 4G network during voice calls. There will be no impact on internet speed.

Will the mobile battery charge end sooner in VoLTE Technologies?

No. Rather it is expected battery performance will increase.

How do I know that my handset/SIM is ready to use VoLTE?

To get VoLTE service, you need to have a USIM/4G SIM. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To check eligible handsets, please visit https://www.grameenphone.com/volte.

On what factors does VoLTE features depend? Will I be able to get

VoLTE service always same?

To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone.

How do I know that I am on VoLTE Network?

VoLTE service is an enhanced feature of 4G and it will be depend on 4G network quality of that particular location. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. Upon verification of the above, your handset should show 4G with HD/VoLTE icon on top bar of the screen, indicating that your device is ready for VoLTE calls.

Will it reduce call connecting time?

Yes. Call setup time will be faster than normal calls. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G SIM, VoLTE enabled Handset with upgraded OS and to be in 4G network.

Will I get VoLTE network if I use my USIM in slot 2 in a dual SIM

handset?

VoLTE works on 4G network. So if slot 2 supports 4G, you will get VoLTE service.

Why is my phone showing 3G/2G when I am within VoLTE coverage?

It depends on the network situation of that particular location. GP is always committed to provide superior network to ensure consistent and improved network quality.

What will happen if I move into an area with no VoLTE coverage?

You will have to make calls over 3G and 2G

Will video call be available for calling other operators in VoLTE

network?

VoLTE service is applicable to video-call if both caller and receiver handsets have video over LTE enabled.

Can I enjoy VoLTE service while roaming overseas?

Sorry, 4G calling does not work while you are roaming overseas. But you will still be able to make calls using 3G and 2G networks.

Will VoLTE network be available for both Prepaid & Postpaid

customers?

Yes. It will be same for both prepaid and postpaid.

Will VoLTE network be available across the country?

Yes. VoLTE will work across the country where Grameenphone 4G network is available.

If I put a VoLTE/LTE SIM on my 3G handset, will it work?

No. VoLTE service is applicable with 4G/LTE network. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and be in 4G coverage. They also need to have the upgraded OS Software and enable VoLTE option on their phone.

Is it mandatory prerequisite to enable data mode for making a VoLTE

call from supported handset while under coverage?

No. It is not required to enable data mode for making a VoLTE call. But it is required to enable VoLTE call/ 4G calling option in handset setting.

Will all 4G phones support VoLTE in GP handset while under coverage?

No, not all the 4G phone models will support, we shall update and share all supported models gradually.

Which iPhone Models will support VoLTE?

iPhone models 7 and above will support VoLTE

Which iPhone models will not support VoLTE in GP?

iPhone 6, 6 Plus and below models will not support VoLTE in GP

How should I know if my iPhone is VoLTE ready?

To enable VoLTE, one needs to update the iPhone to the latest iOS version 13.5 or above

What else is required beside latest iOS version on iPhone?

Beside latest iOS version, one needs to update the carrier bundle to 41.3 or above

What should I do if I still face challenges using VoLTE even after

following all the aforementioned support?

Please turn on/off airplane mode & check if the carrier bundle is pushed once the OS is updated.

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MyGP Services

Simple

Fast

Personalized

MyGP Services page options

All new dashboard with everything you need

The all new dashboard lets you check your balance, remaining data, talk-time, and SMS all in a snapshot.

preview data-src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_1.png"
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_1.png"
data-loaded="true">

Explore

Explore the all-new section in MyGP where you can watch sports, movies, drama, play games, stay updated on weather, news and much more.

preview data-src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_2.png"
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_2.png"
data-loaded="true">

Create Your Own Plan With Flexiplan

Now create all your favorite bundles using Flexiplan and enjoy 10% data bonus exclusively on MyGP.

preview data-src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_3.png"
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_3.png"
data-loaded="true">

Discover Offers Tailored Just For You

Find offers and packs made just for you. Moreover, you’ll also get exclusive 10% internet bonus and earn GP Points while buying your favorite packs from MyGP.

preview data-src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_7.png"
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_7.png"
data-loaded="true">

Get FREE Internet & SMS With Reward Points

Earn reward points with purchases from MyGP and use them to get exclusive FREE internet and SMS packs.

preview data-src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_5.png"
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_5.png"
data-loaded="true">

Easily Manage Your GP Accounts And Services

Get full control over your package plans, history, and account balance. Easily manage services like FnF, Welcome Tune, and Missed Call Alert. You can also link up to 3 mobile numbers & maximum 15 IoT devices to get full control over your account balance, package, plans and other necessities.

preview data-src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_6.png"
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_6.png"
data-loaded="true">

Our Commitment

For Grameenphone, our commitment is to do business in a responsible way that helps both create value for its people, shareholders and society as well as empower and sustain the world for generations to come

Our Partners

Our four Value Drivers

Be the leading customer centric technology provider to unleash the potential of Bangladesh and continue growing shareholder value

STAR Privileges

STAR Privileges

  • Priority Customer Support

    Your complaints handled on a priority basis

  • Free Sim Replacement

    SIM replacement is completely free for Platinum Plus and Platinum!

  • Priority Service at GP Experience Centers

    GP Experience Gulshan, GEC & Bashundhara

mygp app page features block

mygp app page options

All new dashboard with everything you need

The all new dashboard lets you check your balance, remaining data, talk-time, and SMS all in a snapshot.

preview

Explore

Explore the all-new section in MyGP where you can watch sports, movies, drama, play games, stay updated on weather, news and much more.

preview

Create Your Own Plan With Flexiplan

Now create all your favorite bundles using Flexiplan and enjoy 10% data bonus exclusively on MyGP.

preview

Discover Offers Tailored Just For You

Find offers and packs made just for you. Moreover, you’ll also get exclusive 10% internet bonus and earn GP Points while buying your favorite packs from MyGP.

preview

Get FREE Internet & SMS With Reward Points

Earn reward points with purchases from MyGP and use them to get exclusive FREE internet and SMS packs.

preview

Easily Manage Your GP Accounts And Services

Get full control over your package plans, history, and account balance. Easily manage services like FnF, Welcome Tune, and Missed Call Alert. You can also link up to 3 mobile numbers & maximum 15 IoT devices to get full control over your account balance, package, plans and other necessities.

preview

Now is the time to change, now is the time to move forward. We are surrounded by opportunities. Now is the time to turn those opportunities into success stories through the online world. Now we can connect with people living anywhere in the world, anytime, anywhere. We can get any information, any service right away. At the same time, we can spread our ideas right now if we want to.

Today, advanced communication system based on internet has spread across the country. The country's most powerful 4G network has spread from capital to remote areas. Not only that, Grameenphone is also delivering strong 4G network service in the deep-sea areas. Our 4G network service has uninterrupted 4G coverage on the plains, in the remote haors, in every corner of the country. So online business can be conducted from anywhere in Bangladesh. Even sitting in the village, one can learn through the online education platforms. In short, using the power of the country's most powerful 4G network, people are now reaching out from anywhere from the country to make their dreams come true. No more waiting, no more hesitation. Because now is the time to make dreams come true and venture towards success.

To check whether your SIM is 4G or not, dial *121*3232#

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4G Internet Offers

FAQ:

4G is the most advanced technology and it provides a much better and faster internet experience with an improved network. With GP 4G, you will get:

  • Fastest browsing speed
  • Improved download/upload speed
  • Reduced latency - Pages take less time to load so less buffer time
  • Better Network Experience

4G SIM allows customers to use or access a 4G mobile network. With a normal SIM, you can use Grameenphone’s 2G and 3G network. With 4G SIM, you will be able to experience 4G networks in addition to 2G and 3G networks.            
 

Find out where you can get your 4G SIM by clicking here or by going to your nearest GP Center. The SIM Replacement cost is 200 Taka for customers (GP Stars can avail this for free only from GPCs). While replacing your SIM, make sure there is a “U” / 4G sign in the SIM packet.

Please dial *121*3232# to find out if your SIM is 4G enabled or not. While taking a new SIM, make sure there is a “U” / 4G sign in the SIM packet.

Yes, to enjoy the different benefits of the 4G Network you will need both a 4G enabled handset and a 4G SIM. However, the 4G SIM can also be used in handsets that are NOT 4G enabled, but in that case the customers will not get the benefits of the 4G Network.

Which iOS version will get the 4G update from Apple?                
Apple devices (iPhone & iPad) need to be on minimum 11.3 OS version to receive OTA push which will allow them to get 4G on their phones. This is applicable for all Apple iOS compatible devices.            
 

Which Apple devices are compatible for this iOS version?                
iPhone:                
iPhone XS Max, iPhone XS, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 5s                
iPad:                
iPad 12.9-inch iPad Pro 2nd generation, 12.9-inch iPad Pro1st generation; 10.5-inch iPad Pro, 9.7-inch iPad Pro iPad Air 2, iPad Air, iPad 5th generation, iPad mini 4, iPad mini 3, iPad mini 2                
iPod:                
iPod touch 6th generation            
 

How to check which iOS version I am on?                
Follow this slow: Settings-General-About-Version 11.2.5            
 

How to update the latest iOS version?                
Follow this flow: Settings-General-Software Update Please note that Customer needs to be connected to Wi-Fi and Battery needs to be minimum 50% to download software OS update.

By replacing active 2G/3G SIM to 4G, customers can enjoy: 5GB 4G Internet for free with 7 Day validity (Activation + 6 days) by dialing *121*3087# within 30 days of replacement only once. This offer will not be valid for any Inactive 3G SIM to 4G SIM replacement. This 4G Data can only be used if the customer has a 4G SIM, a 4G Enabled Handset, and is in a 4G Coverage Area.            
 

How can customers avail this offer?                
Customers, who are using 3G SIM, will get this bonus only once by dialing *121*3087# after converting/replacing it with 4G SIM.            
 

Can the customer carry forward his unused data?                
Unused data volume will not be carried forward.            
 

Will the auto-renew feature work?                
No, Auto Renew feature will not work in this campaign.            
 

How many times this offer can be availed?                
This offer can be availed only once within 30 days of replacement. After 30 Days of replacement customers can not avail this offer.            
 

How can customers check the balance?                
Customers can check their balance by dialing through *121*1*4#.            
 

What are the eligibility criteria to take this offer?

  • Customers will be only eligible to avail this offer after converting their 3G SIM to 4G SIM
  • Customers will not be able to take the offer after 30 days of replacement
  • Customers who converted their 3G SIM to 4G SIM before the launch date (25 January 2022) will not be eligible for this offer.
  • Customers who will replace their 4G SIM to New 4G SIM will not be eligible.
  • Customers who availed the new offer once won’t be eligible to take it 2nd time.